Shipping policy

Shipping Policy

We aim to process and dispatch all orders within 3 business days.

Shipping time estimates can be found when putting in address details on the checkout page.

We will not be responsible for any carrier delays or for any lost or stolen package.

Installation & Compatibility Notice

Our Hygienex bidet attachment is designed to connect to your existing toilet water supply using the included fittings and is compatible with most standard toilet setups.

Please note that plumbing regulations vary by region. In Australia and New Zealand, the installation of a bidet may require additional backflow prevention devices or professional installation to comply with local plumbing standards.

We recommend ensuring your setup has an accessible water connection (such as a hose or tap feeding the cistern). If you are unsure about compatibility or installation requirements, consult a qualified plumber.

By purchasing, you acknowledge that installation must be carried out in accordance with local regulations and standards.